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The Preppy Palm :: Return Policy
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Shipping Problems |
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If there was a problem with your order to include damaged product or wrong product shipped to you - please email
Sales@ThePreppyPalm.com
Please include the following information so we can find your order.
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Name and Address where items were shipped
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Name and Address of person paying for the order (if different)
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Date ordered
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Date received
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Problem with shipment - please be specific
If damage happens to your items in shipping - please accept the package and call us immediately. We will help you submit a claim to UPS or USPS. Do not allow UPS to take the package
Wrong Product Shipped - We must be contacted within 48 hours of package delivery:
If the mistake is ours we do everything needed to make sure you receive the correct product in a timely fashion. We do need to receive the original order back before replacement can be made. If time is of the essence, a credit card number can be given to your rep to hold and replacement will be sent immediately. The item must be at the location shipped to, allowing UPS to pick up the item for return and someone must be available to allow UPS to pick up the package. If this is not possible, you can request to ship back at your discretion but you are responsible for the safe return, if we do not receive the items within a timely fashion, your card will be charged for the replacement order.
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Returns |
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By submitting an order on our shopping cart, you agree to all terms and conditions located in this website.
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No return will be accepted or credited without an authorization number issued by ThePreppyPalm and can be obtained by emailing
Sales@ThePreppyPalm.com
All requests must be in writing and in accordance to the information below
All requests must be in writing and in accordance to the information below
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Name and Address where items were shipped
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Name and Address of person paying for the order (if different)
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Date ordered
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Date received
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Product you would like to return and quantity
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Reason for return
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How to Return an Item:
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1. The Preppy Palm must be notified within 48 hours of receipt of your order that there is a problem and product must be received by us within 10 (Ten) working days .
2. The Preppy Palm must be notified within 48 hours of receipt of your order that there is a problem and product must be received by us within 10 (Ten) working days .
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All returns must be sent to the address specified,
4. The authorization number must be written on the outside of your box next to the shipping label.
5. It is also your responsibility that the item is returned in the same condition sent to you. All freight charges are your responsibility and we suggest insurance and tracking numbers. Upon safe return and inspection of your product, your credit will be issued as soon as possible dependant upon your original form of payment. Items must be returned unopened in their original packaging with original tags in tact.
Return / Cancellation Charges:
1. A $25.00 cancellation fee will apply on orders that have been submitted for payment and cancelled. This is to cover the fees we experience from the credit card companies when originally taking a payment and other expenses incurred to start your order process.
2. We do not issue credits on shipping and handling charges and return shipping is at customers expense. If you are returning an item that was freight free upon ordering you will be charged the exact rate that we paid to have it shipped to you unless agreed upon the The Preppy Palm's descretion.
In the event a package is refused by the customer and is returned to The Preppy Palm , we reserve the right to charge the following:
1. original shipping on the package.
2. real-time freight charges incurred in sending the product back .
3. we reserve the right to charge up to 10% restocking fee on returnable items
Please Note:
By clicking checkout on our shopping cart, you are agreeing to all terms and conditions of this website and the laws and rules that fall under the jurisdiction of the state of New Jersey. Furthermore, you will be held responsible for all attorney's fees, chargeback fees and court costs in the event that The Preppy Palm must enforce this agreement or a chargeback is initiated by the cardholder.
By clicking checkout on our shopping cart, you are agreeing to all terms and conditions of this website and the laws and rules that fall under the jurisdiction of the state of New Jersey. Furthermore, you will be held responsible for all attorney's fees, chargeback fees and court costs in the event that The Preppy Palm must enforce this agreement or a chargeback is initiated by the cardholder.
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Chargeback Abuse Policy
In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database.
Fraudulent and Suspicious Orders
All fraudulent and suspicious orders will be reported to the Internet Fraud Complaint Center (IFCC) and proper government agencies. The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) |
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